Editor's review
This is a simple database management system that helps you organize, track, and manage customer support activities.
Customer support is an important part of business as turning existing customers into repeat customer is a less expensive proposition that acquiring an entirely new customer in any business. Thus a well organized customer support system that can take care of issues arising with existing customers is a vital part of your business. Customer Support Organizer Pro, database software for Windows helps you manage the support process quite easily and in a well organized manner. it is a database based application that helps you to organize, track, and manage your customer support activities through the use of four databases. These are Customer, Personnel, Issues and log. Customer database has all the details about your customers, personnel database has details of the customer support personnel. The other two databases manage cataloging, managing and tracking of customer issues while the log database lets you maintain logs of activities based on the customer issues. You thus can get a overall picture at any time easily.
The features that help you keep track sophisticated search and sort capability related to customer issues. You are able to search data by sophisticated filtering specification that will help drill down to any specific issues. To complement the search you have access to powerful sort functionality. Unlimited number of records in a database and unlimited databases supported by quick data entry and user defined data fields are powerful features. Customer issues can be organized by categories which is useful again. Categories may include defects, enhancements, requests, or any other issues. Status reports can include reports by category, by assigned to, by status, opened issues, closed issues and so on. An optional module Designer can help you even customize the overall solution.
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